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General Terms and Conditions of Sale

These general terms and conditions of sale shall apply to all relationships between BLUFIELDS™ and its online customers (“the customer”).
Prior to any transaction, the customer acknowledges that he/she has read these general terms and conditions and declares expressly to accept them by clicking on the “I agree” button.

  • Specific Terms and Conditions of Sale

    When placing an order, the customer acknowledges that he/she has read the specific terms and conditions of sale displayed on the screen (description, price, constituent parts, weight, quantity, colour, specificities of the products, cost of services provided, etc.) and declares expressly to accept them fully. The placing and confirmation of the order by the customer confirms his/her full acceptance of the specific terms and conditions of sale, the only conditions applicable to the order.

  • Order

    The customer makes his/her order by clicking on the “Add to Basket” button. An order summary is displayed including all the elements in the order that the customer confirms by clicking on the “Accept the Terms and Conditions of Sale and proceed to payment” button in the menu bar.
    The BLUFIELDS™ automatic registration systems are considered proof of the nature, content and date of the order.

  • Order confirmation

    BLUFIELDS™ confirms acceptance of the customer’s order with one of the following methods of the customer’s choice: email, fax or letter.
    The sale will only be validated upon confirmation of the order by BLUFIELDS™.
    BLUFIELDS™ reserves the right not to confirm an order for whatever reason, in particular to do with the supply of products, a problem with the order received (e.g. illegible document), an unusual order or a problem envisaged regarding delivery. BLUFIELDS™ shall inform the customer by any appropriate means.
    Any new order will only be possible after normal payment by the customer of the amount owing for previous orders. The same shall apply to the transfer of ownership of the goods that will only be complete upon receipt by BLUFIELDS™ of the amount owed by the customer.

  • Supply of orders and delivery conditions

    The delivery address for the goods is chosen by the customer when making the order. BLUFIELDS™ reserves the right to use any logistical service provider of its choosing to deliver the products to the address supplied by the client.

  • Delivery times

    Deliveries are made within a maximum of seven working days. If an article is not in stock when the order is placed, the customer shall be informed as quickly as possible. The date of next availability or a replacement product will be proposed at the same time.

  • Delivery charges and supply of orders

    To Belgium

    There is a 3 € delivery charge (including VAT) for orders under 60 € (including VAT but excluding delivery charges). Delivery is free for orders of 60 € or over (including VAT but excluding delivery charges).

    For France, Germany, the Netherlands, Luxembourg and the United Kingdom

    Delivery charges depend on the country concerned up to a maximum of 12 € (including VAT) for orders under 60 € (including VAT but excluding delivery charges). Delivery is free for orders of 60 € and above (including VAT but excluding delivery charges).

    By placing the order, the customer undertakes to sign the delivery note presented by the delivery person, on which he/she may make any comment he/she feels necessary. By signing the delivery note, the customer acknowledges receipt of the number of parcels stated on the delivery note. A customer noticing damaged or missing products should file a claim with the Customer Relations Department by email or letter to BLUFIELDS™, Rue du Ruisseau 19, B-5081 Bovesse within a maximum of three days.

    Any events, such as force majeure, accident, strike, administrative decision or transport stoppages, which may delay, prevent or make the cost of supplying the goods exorbitant, constitute, by specific agreement, a reason to suspend or cancel the obligations of BLUFIELDS™, without compensation being payable to the customer if the event lasts longer than 15 days. In this case, the customer shall be fully and automatically disengaged of his/her obligations in relation to his/her order.

    BLUFIELDS™ will inform the customer by any appropriate means and on the same day of the existence of such an event, in order to enable the customer to disengage freely from his/her order(s) by means of a simple reply by letter or email following receipt of this information. When delivery of the goods to the customer is not possible due to the customer, BLUFIELDS™ reserves the right to invoice the customer for a fixed sum of €15 including VAT to cover handling costs.

  • Shipping Partners

    Deliveries are made by Bpost, DPD or UPS as appropriate.

  • Price

    All prices are stated in euros and include VAT. The price invoiced to the customer is the price stated on the order confirmation sent by BLUFIELDS™. Payment for products and services shall be made by credit card, in a secure environment on the server of our provider. BLUFIELDS™ retains ownership of the product(s) until the customer has paid for the product(s) and services in full.

  • Product Sheet

    The photographs illustrating the products are given as a guide. The descriptions accompanying these photographs reproduce the information provided on the packaging or instruction guides. There may be slight differences between the photographs and the products and these do not relate to the essential characteristics of the product. The colour of the products presented in the online shop can differ from the colour of the actual product.

  • Payment conditions

    The product(s) ordered will be delivered upon receipt of your payment by credit card (MasterCard, Visa), BCMC and bank transfer.

  • Confidentiality and security

    BLUFIELDS™ has an obligation to protect your privacy. Personal data collected when you connect to our trading website will only be used for the processing of your order. We will not sell, lease or divulge your personal data to anyone (and particularly to third parties).

    By placing an order via www.blufields.com, you consent to the use by BLUFIELDS™ of the personal data you have provided or which are collected by the website. This data (name, email address, postal address, credit card number with expiry date, etc.) are required so we can process your orders.

    The submission of orders (containing information on your account) takes place via a secure server. The security software (SSL) encrypts all the information you write before it is sent to us. Moreover, all transfers of messages are protected from unauthorised access by third parties.

  • Warranty

    The customer benefits from the legal warranty against hidden defects in the products sold. All our products are designed and manufactured with the greatest possible care. However, there will be no warranty undertaking if a fault or damage is caused by misuse, lack of maintenance or carelessness.

  • Returning goods and withdrawal period

    You have fourteen days to withdraw from this contract without giving any reason.

    The withdrawal period expires fourteen days after the day you or a third party other than the carrier, and indicated by you, take physical possession of the goods.

    To exercise your rights, you must inform us of your decision to withdraw from this contract by means of a clearly worded statement (e.g. letter sent by post to the following address: BLUFIELDS™ SASPJ, Rue du Ruisseau 19, B-5081 Bovesse; or by email: info@blufields.com).

    The period for withdrawal shall be deemed to have been observed if you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

    Effects of withdrawal

    Should you withdraw from this contract, we will refund all payments received from you, including delivery charges, without undue delay and not later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will refund any money received using the same payment method used for the original transaction, unless you agree expressly to another method. In any case, you will not incur any cost as a result of this refund.

    We may defer the refund until we have received the goods or until you have supplied evidence of having sent back the goods, whichever of the two is the earliest.

    You must return or hand over the item to
    BLUFIELDS™ SASPJ
    Rue du Ruisseau 19B
    5081 Bovesse
    Belgium
    without undue delay and not later than fourteen days after informing us of your decision to withdraw from this contract. The period for withdrawal shall be deemed to have been observed if you return the goods before the withdrawal period of fourteen days has expired. You shall bear the direct costs for returning the goods.

    You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to ascertain the nature, characteristics and correct function of the goods.

  • Intellectual property

    By connecting to the website created by BLUFIELDS™, which holds all intellectual property rights therein, customers acknowledge that they should refrain from copying or downloading all or part of its content, unless they have received express prior authorisation from BLUFIELDS™.

  • Contact

    For any questions relating to BLUFIELDS™ products:
    BLUFIELDS®
    Rue du Ruisseau 19B
    5081 Bovesse
    Belgium

    info@blufields.com

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